Returns & Exchanges

We really hope you love your new jewels, however if you are not entirely satisfied with your purchase, we are here to help.

Returns:
If you would like to arrange a return and refund, please contact us at contact@leluxeau.com or via our contact form within 5 days of your package being marked as delivered and we will provide you with return instructions. This applies to both domestic and international orders.

To be eligible for a refund, all returned items must be sent back to us unopened, unused and unworn in their original box and condition. Please note that returning an item is at the customer’s expense, it is advised you send back the item via tracked delivery as we are not liable for any items lost by the mail carrier.

If a return or exchange is received with signs of wear/damage, the return will be refused and sent back to you.

Once we have received your returned item, we will inspect it and notify you that we have received your returned item and the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). The cost of shipping will be deducted from your refund. You will receive the credit within 2-10 working days, depending on your card issuer's policies.

Due to hygiene reasons, we are unable to offer a refund or exchange on earrings purchased.

We do not accept returns on items where you have used a discount code or if it has been discounted / included in a sale. Discounted & sale items cannot be returned and are non-refundable. 

Exchanges:
We only accept exchanges for sizing. Please take care when choosing your size to avoid having to return your pieces. To initiate an exchange; please contact us at contact@leluxeau.com stating your order number, the item and size you require. You will have 5 days to contact us regarding an exchange otherwise it will be refused and invalid. This applies to both domestic and international orders.

To be eligible for an exchange, all returned items must be sent back to us unopened, unused and unworn in their original box and condition.

Please note that returning an item for an exchange is at the customer’s expense, it is advised you send back the item via tracked delivery as we are not liable for any items lost by the mail carrier.

Once we have received your returned item, we will inspect it and notify you that we have received your returned item and confirm if it is approved for an exchange. We will then package and ship your new item within 2-4 working days.

In the unlikely event your items arrive incorrectly, please contact us via email within 5 days of delivery. We are not responsible for any damage/defect during the shipping process and will not return or refund any of these items. 

If you have any questions in regards to our return & exchange policy, please contact us via email and we will be more than happy to help.

We reserve the right to refuse a refund or exchange. By purchasing from Le Luxe Jewels Limited you accept and agree these terms and service.